✓ After-Sales Policy

At QITAI, we stand behind every component we manufacture. Our commitment to quality is backed by a structured after-sales policy designed for industrial buyers who rely on our products in demanding automation environments.

Warranty Coverage

All QITAI products carry a 12-month warranty from the date of shipment, covering manufacturing defects in materials and workmanship under normal operating conditions. Defective products will be repaired or replaced at our discretion, free of charge.

Warranty Exclusions

• Improper installation or misuse beyond rated specifications
• Unauthorized modification or disassembly
• Operation outside specified voltage, current, or environmental parameters
• Normal wear and tear of consumable components
• Force majeure events

Warranty Claim Process

1. Contact our support team at victor@szqitai.com or ken@szqitai.com with your order number
2. Provide a description of the issue, including photos or video if available
3. Our technical team will evaluate the claim within 2 business days
4. Approved claims receive a Return Authorization (RA) number and shipping instructions
5. Replacement products are shipped within 3-5 business days after claim approval

⚙ Technical Support

Our engineering team brings decades of combined experience in industrial automation and electrical connections. We don't just sell components — we help you select the right solution for your application.

What We Cover

• Product Selection — Help choosing the right terminal block, relay module, connector, or cable for your specific voltage, current, and environmental requirements
• Technical Specifications — Detailed dimensional drawings, 3D models, and electrical performance data
• Customization Consultation — Discuss custom configurations, colors, labeling, and packaging
• Integration Guidance — Advice on DIN rail layout, panel design, and system compatibility
• Troubleshooting — Remote diagnosis of installation or performance issues

★ Quality Assurance

Every QITAI product undergoes rigorous testing before it leaves our facility.

Testing Protocol

Every production batch undergoes:

• Dielectric strength testing (voltage withstand)
• Contact resistance measurement
• Mechanical endurance cycling
• Visual and dimensional inspection

✎ Customization Services

Standard products don't always meet every project requirement. QITAI offers flexible customization:

MOQ for Custom Orders: Varies by product series — typically 100-500 units. Contact our team with your requirements for a quote.

✉ Shipping & Delivery

Free Samples: Most product lines available for evaluation. Customer covers shipping cost. Request at victor@szqitai.com or ken@szqitai.com.

↻ Returns & Refunds

Eligibility

Returns accepted within 30 days of delivery for:

• Products received in damaged condition (with photo evidence)
• Incorrect products shipped
• Manufacturing defects covered under warranty

Non-Returnable Items

• Custom-manufactured or modified products
• Products that have been installed, wired, or used
• Products returned without prior authorization

Refund Processing

• Refunds issued within 7 business days after we receive and inspect the returned product
• Refunds processed to the original payment method
• Return shipping covered by QITAI for defective or incorrect products; buyer covers return shipping for other reasons